Your personal information matters to us. This Privacy Policy explains what data 89app collects, how we use it, and how we keep it safe. Please read it alongside our Terms & Conditions.
Six principles that guide how 89app approaches your privacy, with full details in the policy sections below.
89app collects personal data that is necessary to operate your account, process transactions in PHP, verify your identity, and provide customer support. We do not collect data beyond what is required for these purposes.
All data transmitted between your device and the 89app Platform is protected by SSL/TLS encryption. Account access is secured with OTP verification. Sensitive account data is stored using industry-standard security controls.
Identity verification (Know Your Customer) may be required before we process withdrawals or when unusual activity is detected. Documents submitted for KYC are handled with strict confidentiality and used only for verification.
We share your data only with trusted service providers who help us operate the Platform — such as payment processors and identity verification partners. We do not sell your personal information to advertisers or data brokers.
As a registered player, you have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory requirements. Contact our support team to exercise these rights at any time.
89app serves players in the Philippines and handles personal data in accordance with applicable Philippine data protection obligations. Your data is processed in the context of providing online gaming services to Philippine residents.
89app ("we," "us," or "the Platform") is committed to protecting the privacy and personal data of all players who register and use our online gaming and sports betting services at 89app.win and through our mobile applications. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data.
This policy applies to all personal information collected through the 89app website, Android application, and iOS application, as well as through any interactions with our customer support team. It forms part of the broader agreement between you and 89app, alongside our Terms & Conditions and Responsible Gaming Policy.
If you have questions about how we handle your personal data, our support team is available 24/7 via live chat in the app, or you can reach us at [email protected].
89app collects personal information that is necessary to provide you with our gaming services, verify your identity, process transactions, and comply with applicable obligations. The categories of data we collect include:
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Name, email address, mobile number, date of birth | At account registration |
| Identity Verification (KYC) | Government-issued ID, proof of address, selfie or photo | During KYC verification process |
| Financial Data | Deposit and withdrawal records, transaction amounts in PHP, e-wallet reference numbers | When you transact on the Platform |
| Gaming Activity | Bets placed, games played, session duration, win/loss records | During active gameplay and betting |
| Technical Data | IP address, device type, operating system, browser or app version, session logs | Automatically during Platform use |
| Communication Data | Support chat messages, email correspondence, feedback submitted | When you contact our support team |
We do not collect payment card numbers, credit card data, or cryptocurrency wallet information, as these are not accepted payment methods on the 89app Platform. Financial transactions are processed through local Philippine payment channels including GCash, Maya, and bank transfer.
The personal data we collect is used for the following purposes:
We do not use your personal data for automated decision-making that produces legal effects or similarly significant outcomes without human review.
89app processes your personal data on the following grounds:
89app does not sell your personal information to third parties. We share your data only in the following limited circumstances:
All third parties who receive your personal data are required to handle it in accordance with applicable data protection standards and may not use it for their own independent purposes.
89app implements technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. The security controls we maintain include:
While we take data security seriously and apply appropriate safeguards, no system is completely immune from risk. In the event of a data security incident that affects your personal information, we will notify affected users and take appropriate steps in accordance with applicable obligations.
The 89app website uses cookies and similar tracking technologies to operate the Platform, remember your session, and improve your experience. The main categories of cookies we use are:
The 89app mobile applications may use equivalent device-level identifiers and analytics SDKs to collect similar information. You can manage cookie preferences on the website through your browser settings. Note that disabling strictly necessary cookies may affect your ability to use certain Platform features.
89app retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law and our legitimate business needs. Specific retention periods are guided by the following principles:
When data is no longer required to be retained, it is securely deleted or anonymised in accordance with our data lifecycle procedures.
As a registered 89app player, you have rights with respect to your personal data. These rights are subject to applicable legal and regulatory requirements — for example, certain data may need to be retained regardless of a deletion request to meet our legal obligations.
Request a copy of the personal data 89app holds about you, including account information and transaction history.
Request correction of inaccurate or incomplete personal data held in your account. Some corrections can be made directly in the app.
Request deletion of your personal data where we no longer have a legal basis to retain it, subject to applicable retention obligations.
Request that we limit our use of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
Request your personal data in a structured, commonly used format where technically feasible and where processing is based on your consent.
Object to certain types of processing, including direct marketing communications. Withdrawal of marketing consent can be done via the app or by contacting support.
To exercise any of these rights, contact the 89app support team via live chat in the app or by email at [email protected]. We will respond to requests within a reasonable timeframe in accordance with applicable obligations.
The 89app Platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you believe a person under 21 has registered an account or provided personal information to 89app, please contact our support team immediately.
Upon receipt of a verified report regarding underage use, we will take prompt action to close the account and delete the associated personal data to the extent permitted by applicable law. We have age verification checks built into the registration process and reserve the right to request proof of age at any time.
89app may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. When material changes are made, we will notify registered players through an in-app notification or email prior to the changes taking effect.
The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of the 89app Platform after an updated policy has been published constitutes your acceptance of the revised terms.
If you disagree with any changes to this Privacy Policy, please stop using the Platform and contact support to discuss your options, including account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 89app handles your personal data, please reach out to us through any of the following channels:
For questions about responsible gaming and player support, please visit our Responsible Gaming page. For the full terms governing your use of the Platform, see our Terms & Conditions.